Refund & Cancellation Policy

Effective Date: 20 July 2026

This policy applies to purchases or service orders placed with THANDVOO, Udyam Registration No. UDYAM-KR-25-0106259.

Cancellation

A cancellation request should be made before dispatch or before service execution begins. Once goods are dispatched or work has started, cancellation may not be possible.

Eligible Refunds

• Duplicate payment received for the same transaction.
• Order cancelled and accepted before dispatch.
• Product unavailable after payment and no suitable alternative is accepted.
• Confirmed failure by THANDVOO to provide the agreed service.

Non-Refundable Cases

• Goods already delivered and accepted, except where legally required.
• Custom, perishable, opened or used goods.
• Incorrect details or delayed response from the customer.
• Services already completed or substantially performed.

Damaged or Incorrect Product

Notify us within 48 hours of delivery with photos, invoice details and an explanation. Resolution may include replacement, credit or refund after verification.

Refund Timeline

Approved refunds are normally processed within 5–7 business days. Bank processing time may vary.

Contact

Email: kushirock143@gmail.com
Phone: +91 90716 04636.